Unified Messaging
The Inter-Tel Unified Messaging software consolidates voicemail, email and faxes into a single mailbox to maximize employee productivity and improve customer care. Users can access all of their messages in the office or on the road. Associates can use one tool to access all messages and reply with the most effective form of communication.
Unified Messaging offers simple integration to consolidate voicemail to an email address, or more advanced integration with a Microsoft® Outlook® client. The more advanced Microsoft Outlook integration offers the ability to create voice and fax messages from the desktop, create and manage personal distribution lists and a respond to incoming messages with different media.
Additionally, Unified Messaging includes the ability to receive incoming faxes and deliver outgoing faxes. The desktop client can create and deliver faxes to Inter-Tel advanced communications platforms for the end destination just as if a document is delivered to a printer.
Business Productivity
- Enables an organization to maximize employee productivity
- Improves customer care and colleague relations with quicker responses to vital messages
- Enables mobile and remote professionals to access all types of messages from anywhere, using the same device
- Lowers an enterprise's total cost of ownership
Unified Messaging Open Standards Edition
Unified Messaging Open Standards Edition software is a new flavor of Inter-Tel Unified Messaging that reduces installation overhead and extends support to additional e-mail solutions. This software is supported for Enterprise® Messaging on Axxess® and Mitel 5000 Communications Platform (formerly Inter-Tel® 5000).
Key Value
Reduce the software installation burden:
- Does not require the installation of any PC client software
- All software packaged as part of the Enterprise Messaging server Compatible with multiple vendor solutions:
- Supports any IMAP4 compliant email client such as Microsoft® Exchange®, IBM® Lotus Notes®, Novell® GroupWise® and Mozilla®
- Uses standard "wav" file type for listening to voicemails
- Web-based interface for sending PDF and TIFF faxes
- Microsoft® Windows® Vista and Microsoft® Internet Explorer® version 7 compatible
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