Customer Interaction Solutions

Increase the quality of your customer support by facilitating customer interaction with Mitel Speech Auto-Attendant. Enable customers to quickly access key resources by saying a person’s name, a department name or a telephone number. Speech Auto-Attendant can provide a significant return on investment by decreasing hold times, freeing up receptionists to do more productive tasks, and potentially decreasing telephony costs by reducing the number of trunks required to support incoming calls.

Formal Contact Center Solutions

Contact Center Solutions – for a customer whose contact center is fundamentally critical to their business (or IS their business), Contact Center Solutions provide a comprehensive solution that includes robust communications platforms, automated call distribution (ACD) software, and a modular suite of feature-rich, web-based applications. These contact centers can range from small to large, multi-site operations, and often require sophisticated routing and advanced applications such as multi-media, IVR, CRM, workforce management, forecasting and customized reporting.

Business Reporting Solutions

Business Dashboard – General telephony reporting for the Mitel 5000 CP. Business Dashboard provides complete real-time and historical reporting to help customers optimize their use of system and employee resources.
Customer Service Manager – For workgroups or informal call centers, that want an informal way of sharing calls amongst a team, Customer Service Manager extends general business telephony to include hunt group-based call routing, business reporting and team productivity tools that drive operational efficiency.
Call Accounting – enables your customers to monitor and control telecommunications costs so they can manage their telephony expenses and activity effectively.